Main AgendaSample Agenda from 2007
Telecom Auditing Fundamentals
Pre-Conference Workshop
"Show Me the Money"
This workshop is for you, whether you’re an established auditor/analyst with a few years under your belt or a project coordinator, accountant or IT manager
looking to familiarize him- or herself with the concepts needed to perform a routine telecom audit. Our two veteran instructors will help you reduce your
anxiety about reviewing telecom bills, increase your value to your organization and get you ready for the more advanced concepts to be covered in the main
conference.
Peter S. EisenhutFounded by Peter Eisenhut in 1992, Eisenhut & Associates (formerly UtiliTel) helps enterprises manage their telecommunications technology and costs, specializing in conducting audits and economic evaluations. Prior to June 1992, Eisenhut was a senior business planner for the IBM Corporation, where he was responsible for financial and competitive evaluations of proposed document imaging products. He also spent four years on IBM’s internal corporate audit staff, where he led teams of auditors to assess the effectiveness of IBM’s management processes. Throughout his career, he has published numerous articles and white papers. Eisenhut has been a consultant member of the Society of Telecommunications Consultants since 1995 and serves on its board of directors.
Denise MunroDenise Munro is a principal at Cost Reduction Group (dba CRG Telecom, Inc.), an organization she has been associated with since 1994. She has 21 years experience in telecommunications expense reduction and management, telecommunications system hardware/software design, RFP development and analysis, implementation, project management, and end-user training. She has coordinated projects ranging from small telephone systems for a basic office to large complex voice communications networks for Fortune 500 companies.
Prior to joining CRG, Munro was a senior communications analyst with Halliburton Company. Her responsibilities included the purchase of all PBX equipment for the company’s 350 domestic locations and operations in 100 countries as well as the design and implementation of their international private voice network. She also had held technology positions with Centel Communications Systems and Four Seasons Hotels. Munro has been an active, proud member of the Society of Telecommunications Consultants (STC) since 1998, adhering to the organization’s strict professional standards and rigorous code of ethics.
Speakers:
Peter S. Eisenhut, Principal – Eisenhut & Associates
Denise Munro, Principal – CRG Telecom Inc.
9:00 - 10:20 a.m.
The 10 Steps to Telecom Auditing
Is it possible that you might actually be paying your carrier more than once for the same services? Why, if your enterprise’s contract suggests you should be paying $16 per line for local phone service, are you instead being billed $36? You’ll be ready to answer these questions and others after learning how to zero in, like a pro, on prime targets for windfall savings on local calling, long distance and wireless bills. Our highly rated, veteran presenters will demystify your customer service records, while helping you to understand your phone bills and the key components of communications-related cost.
10:20 - 10:40 a.m.
Refreshment Break
10:40 - 12:00 p.m.
Hands-on Exercises
Roll up your sleeves and take on four case studies, working with other attendees on your team to break down real-life invoices in search of more than a million dollars in combined actual savings. Following these exercises, where you’ll be under the close supervision of our veteran instructors, you’ll be ready to rip into your own enterprise’s bills to identify LD rates that don’t match those promised on your contracts, bills for circuits that don’t exist, wireless users not in your pooled plan and more than a dozen other savings opportunities that only a savvy telecom auditor might uncover.
About our presenters: With 28+ years of combined experience, Peter S. Eisenhut and Denise Munro have performed telecom audits for hundreds of enterprises, saving their clients millions of dollars.
